Privacy Policy
Last updated: February 2026
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, register an account, or purchase tickets for our events.
By using our website and services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
1.1 Information Provided by You
When you register or purchase a ticket, we may collect:
- Full name
- Email address
- Mobile phone number
- Payment and billing information (if applicable)
- Account login credentials
- Any additional information voluntarily provided
You are responsible for ensuring that the information you provide is accurate and up to date.
1.2 Automatically Collected Information
When you access our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the website
- Cookies and usage data
2. How We Use Your Information
We use your personal information to:
- Process ticket purchases
- Deliver electronic tickets (e-tickets)
- Send purchase confirmations
- Provide customer support
- Send important event-related updates
- Improve our website and services
- Comply with legal obligations
We do not sell your personal data to third parties.
3. Email Communication
A valid email address is required in order to deliver electronic tickets and important event notifications. By providing your email address, you agree to receive transactional communications related to your ticket purchase and event participation.
4. Account Registration
Users may create an account using an email address, a mobile phone number, or an authorized third-party account (if available). You are responsible for maintaining the confidentiality of your account credentials.
5. Cookies
Our website may use cookies and similar technologies to enhance user experience and analyze website performance. You may disable cookies through your browser settings; however, certain website features may not function properly.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no online system can guarantee absolute security.
7. Data Retention
We retain personal information only as long as necessary to provide services, comply with legal requirements, and resolve disputes.
8. Your Rights
Depending on your jurisdiction, you may have the right to request access to your personal data, request correction of inaccurate data, request deletion of your data, and withdraw consent where applicable.
To exercise your rights, please contact us at:
GrandTicket
25 Berkeley Square
Mayfair
London W1J 6HN
United Kingdom
Email: info@grandticket.com